Electrical computers and digital processing systems: multicomput – Computer-to-computer protocol implementing
Reexamination Certificate
2000-12-21
2010-02-02
Lee, Philip C (Department: 2448)
Electrical computers and digital processing systems: multicomput
Computer-to-computer protocol implementing
C709S206000, C707S793000, C719S331000, C379S265020, C379S266010, C379S265120, C379S266060, C715S252000
Reexamination Certificate
active
07657640
ABSTRACT:
After a client or potential client accesses the web-site of a host organization and generates an e-mail to the organization, an e-mail sorting and routing system parses the meta-tags appended to the message to appropriately sort and route the message. The meta-tags specify the language of the client, i.e., the language in which the web-site was communicating with the client when the message was generated. The meta-tags also specify the topic, e.g. a product or service, about which the message was written. This information may be input by the client or ascertained from the content or purpose of the web-page from which the e-mail was generated. The messages are then sorted, first by language and then by topic. As a result, each message is quickly routed to a person qualified as to both language and subject matter who can respond to the client.
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Lee Philip C
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