Method and system for defining call transfer rules for...

Details Method and system for defining call transfer rules for... Method and system for defining call transfer rules for...

2005-07-12

2005-07-12

Hong, Harry S. (Department: 2642)

Telephonic communications

Special services

Automatic directory service

C379S216010, C379S355050, C379S355080

Reexamination Certificate

active

06917677

ABSTRACT:
A automated method of transferring calls can include, within an established call with a calling party, receiving from the calling party a request specifying a name. The name can be compared with a listing of names and associated directory numbers to determine if there is a match. A directory number associated with the matched name can be processed according to translation attributes to determine a dialable number. The dialable number can be sent to a telephony switch to transfer the call.

REFERENCES:
patent: 5204894 (1993-04-01), Darden
patent: 5241589 (1993-08-01), Jefferson
patent: 5483586 (1996-01-01), Sussman
patent: 5550915 (1996-08-01), Partridge, III
patent: 5644633 (1997-07-01), Kaufeld et al.
patent: 5764741 (1998-06-01), Barak
patent: 6000031 (1999-12-01), Bingaman et al.
patent: 6137877 (2000-10-01), Robin et al.
patent: 6731737 (2004-05-01), Davis et al.

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