Method and system for customized information handling system...

Details Method and system for customized information handling system... Method and system for customized information handling system...

2007-11-27

2007-11-27

Zhen, Wei (Department: 2191)

Data processing: software development, installation, and managem

Software upgrading or updating

Network

Reexamination Certificate

active

10375536

ABSTRACT:
A self-support module of an information handling system selectively downloads self-support updates for selected component categories from a self-support network location by periodically communicating component usage information to the network location for selection of self-support updates based on predetermined levels of component usage. For instance, a self-support usage analysis engine tracks inputs to the self-support module to identify information handling system hardware or software components that are the subject of user requests for self-support and provides the usage information to the network location to select self-support downloads of updates associated with hardware and software components subject to one or more requests for self-support.

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