Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Health care management
Reexamination Certificate
2006-03-28
2006-03-28
Hafiz, Tariq R. (Department: 3623)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Health care management
C705S007380
Reexamination Certificate
active
07020618
ABSTRACT:
A method and system for managing customer service processes for individual customers and populations of customers. In a specific embodiment within the health care field, a clinician creates or updates a draft care plan for a patient using generic or locally-adapted template metadata and tailors the draft care plan to the particular patient. The draft care plan includes a list of specific services (health care interventions) to be provided to the patient. The draft care plan can be routed to members of an inter-disciplinary team for input. Once finalized, workflow processes are instantiated for each intervention on the care plan. An itinerary is created for any required patient encounters, optimized using an algorithm that considers pre-existing process instances. A workflow automation server manages the execution of each workflow process instance, invoking resources according to workflow process specification metadata and workflow task type metadata. Care plans and encounter itineraries are automatically translated to a patient-understandable form and made available to patients online and via printed copy. Clinical practice and outcomes data are analyzed to identify opportunities for improvement of the metadata. The method and system also allows for the selection of a population of patients, the analysis of population data to identify opportunities for interventions (needed services), and the initiation of population interventions through batch updates to individual care plans.
REFERENCES:
patent: 5692220 (1997-11-01), Diamond et al.
patent: 5706452 (1998-01-01), Ivanov
patent: 5721912 (1998-02-01), Stepczyk et al.
patent: 5721913 (1998-02-01), Ackroff et al.
patent: 5721943 (1998-02-01), Johnson
patent: 5734837 (1998-03-01), Flores et al.
patent: 5745687 (1998-04-01), Randell
patent: 5754857 (1998-05-01), Gadol
patent: 5754901 (1998-05-01), Stoneham et al.
patent: 5768506 (1998-06-01), Randell
patent: 5772585 (1998-06-01), Lavin et al.
patent: 5774661 (1998-06-01), Chatterjee et al.
patent: 5794208 (1998-08-01), Goltra
patent: 5799297 (1998-08-01), Goodridge et al.
patent: 5819022 (1998-10-01), Bandat
patent: 5823948 (1998-10-01), Ross et al.
patent: 5826020 (1998-10-01), Randell
patent: 5826237 (1998-10-01), Macrae et al.
patent: 5826239 (1998-10-01), Du et al.
patent: 5845255 (1998-12-01), Mayaud
patent: 5848393 (1998-12-01), Goodridge et al.
patent: 5860066 (1999-01-01), Rouse
patent: 5867824 (1999-02-01), Saito et al.
patent: 5870545 (1999-02-01), Davis et al.
patent: 5870711 (1999-02-01), Huffman
patent: 5878398 (1999-03-01), Tokuda et al.
patent: 5890130 (1999-03-01), Cox et al.
patent: 5890133 (1999-03-01), Ernst
patent: 5905496 (1999-05-01), Lau et al.
patent: 5918226 (1999-06-01), Tarumi et al.
patent: 5930512 (1999-07-01), Boden et al.
patent: 5937388 (1999-08-01), Davis et al.
patent: 5940804 (1999-08-01), Turley et al.
patent: 5960403 (1999-09-01), Brown
patent: 5974389 (1999-10-01), Clark et al.
patent: 6037940 (2000-03-01), Schroeder et al.
patent: 6047259 (2000-04-01), Campbell et al.
patent: 6161095 (2000-12-01), Brown
patent: 6304848 (2001-10-01), Singer
patent: 6381576 (2002-04-01), Gilbert
patent: 6434531 (2002-08-01), Lancelot et al.
patent: 6587830 (2003-07-01), Singer
patent: 6804656 (2004-10-01), Rosenfeld et al.
patent: WO 97/32271 (1997-09-01), None
patent: WO 98/50871 (1998-11-01), None
Logician, medicalogic.com, May 8, 1998 [retreievd Aug. 14, 2003], pp. 1-96, retrieved from: Google.com and archive.org.
Purkinje Inc., www.purkinje.com, May 25, 1998-Sep. 12, 1999 [retrieved Aug. 14, 2003], pp. 1-22, retrieved from: Google.com and archive.org.
Doren Beth Van
Hafiz Tariq R.
Pillsbury Winthrop Shaw & Pittman LLP
LandOfFree
Method and system for customer service process management does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Method and system for customer service process management, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method and system for customer service process management will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-3555801