Telecommunications – Radiotelephone system – Emergency or alarm communication
Reexamination Certificate
2004-05-20
2010-11-30
Appiah, Charles N (Department: 2617)
Telecommunications
Radiotelephone system
Emergency or alarm communication
C455S404200, C455S456100, C455S456300, C455S456200
Reexamination Certificate
active
07844246
ABSTRACT:
The invention provides a method and system for communicating between a telematics call center and a telematics unit. A service communication is initiated from a telematics unit to a telematics call center responsive to user input. A text-based acknowledgment is received at the telematics unit from the call center in response to the initiation. A communication mode is established based on communication preference data in response to the acknowledgement. The method and system further comprises providing the communication preference data to the call center. A computer usable medium with suitable computer program code is employed for communicating between a telematics call center and a telematics unit.
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Gault Thomas A.
Groskreutz Bruce A.
Nicolini Daniele
Appiah Charles N
General Motors LLC
Reising Ethington P.C.
Simon Anthony L.
Stephen Emem
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