Telephonic communications – Audio message storage – retrieval – or synthesis – Voice activation or recognition
Reexamination Certificate
2008-05-27
2008-05-27
Jones, Hugh (Department: 2128)
Telephonic communications
Audio message storage, retrieval, or synthesis
Voice activation or recognition
C379S088160, C379S088180, C379S088220, C379S265010, C379S265020, C715S745000
Reexamination Certificate
active
07379537
ABSTRACT:
A method and system for automating the creation of customer-centric interfaces includes a customer-centric interface system automatically creating a customer-centric interface, a collection engine, a customer language engine, a task frequency engine, a customer structure engine, and a customer performance engine. The collection engine collects a plurality of customer intention information. The customer language engine utilizes the customer intention information to create customer-centric menu prompts using the customers own terminology and action specific object words. The task frequency engine determines a frequency of occurrence for the tasks for which the customers contact the customer-centric interface and orders the tasks within the customer-centric interface. The customer structure engine determines how the customers relate the tasks together and groups the tasks according to task relationships. The customer performance engine tests the customer-centric interface and modifies the customer-centric interface for optimal performance.
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pat
Bushey Robert R.
Joseph Kurt M.
Knott Benjamin A.
Martin John M.
Mills Scott H.
AT&T Knowledge Ventures L.P.
Gebresilassie Kibrom
Greenblum & Bernstein P.L.C.
Jones Hugh
LandOfFree
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