Method and system for automatically updating telephone response

Details Method and system for automatically updating telephone response Method and system for automatically updating telephone response

1995-07-14

1996-09-10

Zele, Krista M.

Telephonic communications

Audio message storage, retrieval, or synthesis

379 72, 379 88, H04M 164

Patent

active

055552919

ABSTRACT:
A telephone response mechanism provides a response to a caller and an opportunity for the caller to leave a message. The telephone response mechanism is utilized when a telephone call arrives with no one to answer it. The response is made up of three portions. A first portion is automatically generated by a data processing system based upon the time of day, e.g. "Good morning". A second portion is a recorded message identifying the person being called, e.g. "This is John Doe. I am not currently available." The third portion is created from information obtained from a database on the data processing system, such as a calendar database or a personnel database. The third portion explains to the caller where the user (the person being called) is or when the user will return. The third portion is automatically updated whenever the user updates the database. A lockout feature is provided to deny the telephone response mechanism access to selected entries in the database.

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"The Digital Recorded Announcement Module, A new voice for DMS-100", Champagne et al., Telesis, 1983 one, pp. 23-29.

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