Method and system for automated telecommunications service scrip

Details Method and system for automated telecommunications service scrip Method and system for automated telecommunications service scrip

1993-07-27

1996-07-30

Hofsass, Jeffery

Telephonic communications

Special services

Anonymous party

379207, H04M 342

Patent

active

055419860

ABSTRACT:
A method and system for automatically consolidating service scripts for downloading to Analog Display Services Interface compatible screen telephones. The method and system comprises specifying a general template for a set of service features, specifying line specific attributes for a feature, and then combining the two into a service module. Both the template and service modules are specified in terms script instructions grouped in blocks defined as call states, event handlers, soft keys, or macros. A customer's service is composed of multiple service modules which, when selected, would be consolidated by a network server computer into a singular service script. The method of consolidation requires first creating software objects from the blocks in the template. Then the blocks from the service modules are incorporated into each object created by the template or if an object can't be found, a new object is created. Finally, the process of incoporation includes the insertion of the instructions from the modules into the appropriate objects according to a rank order of the intructions as determined by a ranking process in the software. The consolidated service script is then compiled for downloading and transmitted to a local processor in the compatible screen telephone.

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