Method and system for automated collections

Details Method and system for automated collections Method and system for automated collections

2011-06-28

2011-06-28

Colbert, Ella (Department: 3694)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Finance

C705S041000, C705S035000, C705S039000

Reexamination Certificate

active

07970702

ABSTRACT:
An automated debt collection system receives data relating to debtors and their debts. The system filters the data, according to pre-defined criteria, and contacts debtors who meet the criteria. The system provides interactive messages that enable debtors to make payment commitments, confirm that payments have been made, or make automated payments. Alternately, the system may leave messages for debtors that enable the debtors to contact the system or a client call center regarding remittance of the debt. The system may transfer a debtor to a client call center when necessary. Contact between the system and the debtor may be recorded and data received may be stored and compiled into various reports.

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“Computers streamline debt collection Electronic arsenal targets deadbeats; Final Edition”, Leslie Cauley, The Sun. Baltimore, Md. Nov. 7, 1990, p. 1.B.

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