Telephonic communications – Audio message storage – retrieval – or synthesis – Voice message synthesis
Reexamination Certificate
2011-08-09
2011-08-09
Aubaidi, Rasha Al (Department: 2614)
Telephonic communications
Audio message storage, retrieval, or synthesis
Voice message synthesis
C379S265020
Reexamination Certificate
active
07995717
ABSTRACT:
A method for analyzing a telephonic communication between a customer and a contact center is provided. According to the method, a telephonic communication is separated into at least first constituent voice data and second constituent voice data. One of the first and second constituent voice data is analyzed by mining the voice data and applying a predetermined linguistic-based psychological behavioral model to one of the separated first and second constituent voice data. Behavioral assessment data is generated which corresponds to the analyzed voice data.
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Brown Douglas
Capers Keene Hedges
Conway Kelly
Danson Christopher
Gustafson David
Al Aubaidi Rasha
Mattersight Corporation
McDermott Will & Emery LLP
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