Method and system for analyzing separated voice data of a...

Telephonic communications – Audio message storage – retrieval – or synthesis – Voice message synthesis

Reexamination Certificate

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C379S265020

Reexamination Certificate

active

07995717

ABSTRACT:
A method for analyzing a telephonic communication between a customer and a contact center is provided. According to the method, a telephonic communication is separated into at least first constituent voice data and second constituent voice data. One of the first and second constituent voice data is analyzed by mining the voice data and applying a predetermined linguistic-based psychological behavioral model to one of the separated first and second constituent voice data. Behavioral assessment data is generated which corresponds to the analyzed voice data.

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