Method and system for allocating specific appointment time...

Details Method and system for allocating specific appointment time... Method and system for allocating specific appointment time...

2006-10-24

2006-10-24

Dixon, Thomas A. (Department: 3629)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Health care management

Reexamination Certificate

active

07127412

ABSTRACT:
The present invention provides a method for allocating appointment time windows. The steps of this method include creating a statistical estimate of a daily schedule comprising a series of estimated service orders. An actual service order is then received. This actual service order is inserted into the daily schedule by using a set of scheduling instructions for determining the least cost to employ the available service resources. At this point, this actual service order does not have a system imposed time window. The set of scheduling instructions is used to determine a time window surrounding this insertion point. If the customer accepts this time window, then the closest estimated service order is replaced by this actual service order, and the daily schedule is recomputed based upon the revised set of service orders to yield a revised daily schedule. This process may be repeated for any number of days or time periods from which the customer may choose the time window best meeting the customer's availability.

REFERENCES:
patent: 5913201 (1999-06-01), Kocur
patent: 07182425 (1994-05-01), None
Paz et al, “Maintenance Scheduling: Issues, results and research needs”, 1994 International Journal of Operations & Production Management, v14n8, pp47-69; DialogWeb copy pp. 1-18.
Begur et al, “An integrated Spatial DSS for Scheduling and Routing Hope-Health-Care Nurses”, Jul. 1997, Interfaces, v27n4, pp. 35-48.

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