Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Discount or incentive
Reexamination Certificate
2005-11-15
2005-11-15
Retta, Yehdega (Department: 3622)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Discount or incentive
C705S014270, C709S217000, C709S227000, C709S203000, C709S218000, C379S201100, C707S793000
Reexamination Certificate
active
06965870
ABSTRACT:
A method of alerting a telemarketing agent of a promotion opportunity in response to activity of a potential customer browsing a public server and an apparatus for monitoring the customer activity and alerting the telemarketing agent includes a telemarketing analysis server, computer telephony hardware and a server for controlling the computer telephony hardware. The apparatus further includes software on the public server for collecting data relating to the activity of potential customers browsing the public server.
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Frank Alan Stuart
Petras Michael William
Petty Douglas
Nortel Networks Limited
Renault Ogilvy
Retta Yehdega
Wood Max R.
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