Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or...
Reexamination Certificate
2007-06-05
2007-06-05
Dixon, Thomas A. (Department: 3628)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Reexamination Certificate
active
09379385
ABSTRACT:
A method of accumulating and summarizing a number of customer interaction records pertaining to a specific customer records system (e.g., an ACD) over a predetermined time period commences with the receipt of interaction record including interaction information describing customer interaction. For example, the interaction information could indicate the hold time for a particular call received at the ACD. A cumulative record to which the interaction record contributes is then identified, and the cumulative record is then automatically updated to reflect predetermined interaction information contained within the interaction record. For example, a cumulative log of hold times for the particular ACD over a predetermined time interval may be updated with hold time information included within the interaction record.
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No author; Call distribution boosts cable company's ratings; Oct. 1990; Modern Office Technology, v35, n10, p54 (2); Dialog copy pp. 1-2.
Burns David L.
Garcia Kevin
Ney Richard
Aspect Communications
Dixon Thomas A.
Welsh & Katz Ltd.
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