Method and arrangement for integrating intelligent network servi

Details Method and arrangement for integrating intelligent network servi Method and arrangement for integrating intelligent network servi

1997-05-06

2000-03-28

Wolinsky, Scott

Telephonic communications

Plural exchange network or interconnection

Toll center

379265, 379207, H04M 700

Patent

active

060441429

ABSTRACT:
A telecommunication system coordinates telecommunication services rendered from an intelligent network and a human operator. An operator assistance call center includes one or more human operators each of which has a telephone and an operator workstation. The intelligent network includes a service switching element and a service control element. A party placing a call requests a service having one or more features. The intelligent network receives the call, processes the service request, and integrates one or more service features provided by one of the human operators from the operator assistance call center in rendering the requested service. The operator assistance call center includes a call center server communicating with the plural operator workstations and interfacing with the service control element of the intelligent network. The integration between automated IN services with operator-assisted services broadens the service portfolio that a service provider may offer to subscribers.

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