Method and appartus for use by a host system for mechanizing hig

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39518307, 39520054, G06F 944

Patent

active

056665342

ABSTRACT:
A remote service facility (RSF) unit is integrated into the operating system of the host system being supported. The RSF unit utilizes a standard generic menu interface system (GMIS) unit through which a user can enter different types of commands which results in the display of a number of menu sequences for configuring how the different independently controllable components of the RSF unit will operate in performing remote support functions. The components include a problem detection and reaction component, a system action component and a callback component, each of which operatively couple to the GMIS unit. The components are integrated in a predetermined manner so that collectively, they carry out remote support according to the way in which they were configured.

REFERENCES:
patent: 5111384 (1992-05-01), Aslanian et al.
patent: 5210757 (1993-05-01), Barlow et al.
patent: 5432941 (1995-07-01), Crick et al.
patent: 5437030 (1995-07-01), Reitman et al.
"DPX/2 500 Remote Maintenance Facility Guide", Bull HN Information Systems Inc., Mar. 1991 Order No. LW07-00.

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