Patent
1993-06-29
1997-09-09
Heckler, Thomas M.
39518307, 39520054, G06F 944
Patent
active
056665342
ABSTRACT:
A remote service facility (RSF) unit is integrated into the operating system of the host system being supported. The RSF unit utilizes a standard generic menu interface system (GMIS) unit through which a user can enter different types of commands which results in the display of a number of menu sequences for configuring how the different independently controllable components of the RSF unit will operate in performing remote support functions. The components include a problem detection and reaction component, a system action component and a callback component, each of which operatively couple to the GMIS unit. The components are integrated in a predetermined manner so that collectively, they carry out remote support according to the way in which they were configured.
REFERENCES:
patent: 5111384 (1992-05-01), Aslanian et al.
patent: 5210757 (1993-05-01), Barlow et al.
patent: 5432941 (1995-07-01), Crick et al.
patent: 5437030 (1995-07-01), Reitman et al.
"DPX/2 500 Remote Maintenance Facility Guide", Bull HN Information Systems Inc., Mar. 1991 Order No. LW07-00.
Gilbert Jeremy H.
Hout David B.
Keohane Michael P.
Perlow David K.
Peters Daniel G.
Bull HN Information Systems Inc.
Chaki Kakali
Driscoll Faith F.
Heckler Thomas M.
Solakian John S.
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