Data processing: database and file management or data structures – Database design – Data structure types
Reexamination Certificate
2006-11-14
2006-11-14
Le, Debbie M. (Department: 2168)
Data processing: database and file management or data structures
Database design
Data structure types
C707S793000, C705S014270, C705S012000
Reexamination Certificate
active
07136865
ABSTRACT:
A flowchart-based tool can be used to build a logical structure. In the context of a customer relationship management (CRM) system, the logical structure can comprise an ordered set of questions and branching logic that are presented to a customer of the business when the customer contacts the business with an inquiry, such as for a sale or service inquiry or other interaction. The flowchart-based tool can use a drag-and-drop interface to build the logical structure, and then questions for the individual components in the logical structure can be entered or selected from menus. The resulting logical structure can be verified to detect errors or corruption.
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Caltabiano Marc
Flexer Michael E.
Ra Do Joon
Campbell Stephenson Ascolese LLP
Le Debbie M.
Siebel Systems Inc.
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