Method and apparatus providing additional information to an...

Details Method and apparatus providing additional information to an... Method and apparatus providing additional information to an...

2006-10-18

2011-10-11

Ramakrishnaiah, Melur (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Interacting voice message systems

C379S009040, C379S016000, C379S017000, C379S088010, C379S088040, C379S080000, C379S251000, C379S374020

Reexamination Certificate

active

08036347

ABSTRACT:
A method, apparatus and computer program product for providing additional information to an Interactive Voice Response (IVR) system user is presented. A call from a user is received at the IVR system, and a session is provided for the user. Additionally, a page is generated for the session. The page is communicated to the user; and is dynamically updated for the user as the user traverses menus of the IVR system.

REFERENCES:
patent: 6711618 (2004-03-01), Danner et al.
patent: 2005/0114462 (2005-05-01), Mathew et al.
patent: 2005/0207545 (2005-09-01), Gao et al.

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