Method and apparatus for training a call assistant for relay...

Details Method and apparatus for training a call assistant for relay... Method and apparatus for training a call assistant for relay...

2005-04-19

2005-04-19

Weaver, Scott L. (Department: 2645)

Telephonic communications

Including aid for handicapped user

C379S088010, C704S271000

Reexamination Certificate

active

06882707

ABSTRACT:
A training method and apparatus to train a call assistant to operate a telephone relay system for the hearing impaired that uses a re-voicing technique to produce near real-time transcription of a telephone conversation for display on a caption telephone or other device. The invention simulates an actual relay call as realistically as possible and produces a report on the skill of the particular call assistant being trained.

REFERENCES:
patent: 5351288 (1994-09-01), Engelke
patent: 5393236 (1995-02-01), Blackmer et al.
patent: 5487671 (1996-01-01), Shpiro et al.
patent: 5503560 (1996-04-01), Stentiford
patent: 5724405 (1998-03-01), Engelke
patent: 5766015 (1998-06-01), Shpiro
patent: 5799273 (1998-08-01), Mitchell et al.
patent: 5850627 (1998-12-01), Gould et al.
patent: 5909482 (1999-06-01), Engelke
patent: 5974116 (1999-10-01), Engelke
patent: 6324507 (2001-11-01), Lewis et al.

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