Telephonic communications – Audio message storage – retrieval – or synthesis – Voice activation or recognition
Reexamination Certificate
1998-09-01
2001-12-04
Tsang, Fan (Department: 2645)
Telephonic communications
Audio message storage, retrieval, or synthesis
Voice activation or recognition
C379S201100, C379S207130, C379S093030
Reexamination Certificate
active
06327346
ABSTRACT:
BACKGROUND OF THE INVENTION
1. Field of Invention
The present invention is directed to a method and apparatus for providing customized call processing based on the identification of users using voice recognition.
2. Description of Related Art
Currently, when a call from a user device is processed, a call processor uses settings that are preset according to subscribed services for the user device from which the call is placed. Communication parameters of the call are not altered based on a user using the user device. Thus, if potentially more than one person uses the user device, each must use the user device settings preset for the subscribed services or the communication parameters must be explicitly changed. Thus, new technology is required to provide customized service based on an identity of a user.
SUMMARY OF THE INVENTION
The present invention provides a method and apparatus for customized call processing based on voice identification of users. Each user is registered as a user of a user device in a user profile database. The registration of the users requires that the user provide a sample voice pattern, having sample voice pattern features, and preferred communication settings. The sample voice pattern features and the preferred communication settings are used to set communication parameters when the user uses the user device.
When a user activates the user device and speaks into an audio receiver of the user device, the voice input is converted into a voice input message and is sent to a customized service processor. The voice input message includes a header signal that contains an identifier that identifies the user device. The identifier may be, for example, the telephone number, IP address, mobile identification number, and the like, of the user device.
The customized service processor searches the user profile database for the entry(s) corresponding to the identity of the user device. Once found, the customized service processor extracts the voice pattern features from the received voice input message and compares the extracted voice pattern features against pre-stored voice pattern features for each of the registered users of the user device. If a match is found within a predetermined tolerance, the corresponding communication settings stored in the user profile database are used to set the communication parameters. If a match is not found, default settings are used to set the communication parameters.
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AT&T Corp.
Escalante Ovidio
Oliff & Berridg,e PLC
Tsang Fan
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