Method and apparatus for routing a call in a packet-switched...

Details Method and apparatus for routing a call in a packet-switched... Method and apparatus for routing a call in a packet-switched...

2004-12-17

2010-06-08

Smith, Creighton (Department: 2614)

Multiplex communications

Pathfinding or routing

Combined circuit switching and packet switching

C379S265050

Reexamination Certificate

active

07733847

ABSTRACT:
Method and system for establishing a call to a communication device in a packet-switched communication network is described. In one example, the system receives a call from a calling device at a server in a packet-switched communication network, where the call is a request for assistance pertaining to a technical field. The system then identifies at least one specific user from a plurality of specific users based on whether the specific user(s) is an expertise in the technical field in question. The system subsequently identifies at least one activated endpoint device from a plurality of activated endpoint devices that are associated with the previously identified specific user(s). Lastly, the system routes the call to the identified endpoint device(s) belonging to the specified user(s).

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patent: 2003/0056226 (2003-03-01), Lazarus et al.
patent: 2003/0058844 (2003-03-01), Sojka et al.

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