Method and apparatus for remote alarm data delivery

Details Method and apparatus for remote alarm data delivery Method and apparatus for remote alarm data delivery

2007-04-12

2010-11-30

Hu, Jinsong (Department: 2617)

Electrical computers and digital processing systems: multicomput

Computer conferencing

Demand based messaging

C709S204000, C709S205000, C455S428000

Reexamination Certificate

active

07844677

ABSTRACT:
In accordance with the teachings of the present invention, a method and apparatus is presented for alerting an operator of a network problem using a variety of contact devices. A server receives notification of a network problem. The server accesses presence information detailing the current location of an operator. The server then uses push technology to transmit alert information to the operator. As such, the alert information may be communicated directly to a client machine used by the operator. In the case where the operator is communicating through a contact device, which communicates with an interactive system, the alert information is forwarded to the interactive system, which communicates with the contact device.

REFERENCES:
patent: 6310889 (2001-10-01), Parsons et al.
patent: 6829478 (2004-12-01), Layton et al.
patent: 7286648 (2007-10-01), Chang et al.
patent: 2002/0163427 (2002-11-01), Eryurek et al.
patent: 2003/0028599 (2003-02-01), Kolsky
patent: 2004/0044554 (2004-03-01), Bull et al.
patent: 2005/0002507 (2005-01-01), Timmins et al.

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