Data processing: database and file management or data structures – Database design – Data structure types
Reexamination Certificate
2005-05-31
2005-05-31
Channavajjala, Srirama (Department: 2177)
Data processing: database and file management or data structures
Database design
Data structure types
C345S215000, C705S026640
Reexamination Certificate
active
06901397
ABSTRACT:
A web-based application is used to assist customer service representatives or others answer questions about various items such as electronic equipment. The application provides the user with an interface with links to additional pages of information. In one embodiment, the application can be configured to allow the user to answer questions about DSS satellite television systems, including installation, operation and programming information. The web-based application provides information to the user as well as interactive displays that simulate the actual operation of the unit under investigation. The displays can be rotated to assist the user in visualizing the unit under investigation and dialog boxes can be nested to appear when specific portions of a display are selected. For example, the display of a decoder box could be rotated and functional keys selected to obtain additional information about their function.
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Gordy Greg
Magos Melissa
Moldenhauer Tina L.
Channavajjala Srirama
GTE Service Corporation
Pham Khanh
Suchtya, Esq. Leonard C.
Wall, Esq. Joel
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