Method and apparatus for providing user support through an...

Details Method and apparatus for providing user support through an... Method and apparatus for providing user support through an...

2005-03-22

2005-03-22

Bayerl, Raymond J. (Department: 2173)

Data processing: presentation processing of document, operator i

Operator interface

Help presentation

C715S712000, C715S714000, C715S705000, C434S118000, C709S205000

Reexamination Certificate

active

06871322

ABSTRACT:
A method, apparatus, and computer instructions for providing user support. In response to receiving a request of real-time user support from a user, the request is placed in a service queue for processing. Prior actions taken by the user are identified. Access is selectively provided to an intelligent help agent while the request is in the queue.

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