Method and apparatus for providing user support based on...

Details Method and apparatus for providing user support based on... Method and apparatus for providing user support based on...

2005-12-06

2005-12-06

Bayerl, Raymond J. (Department: 2173)

Data processing: presentation processing of document, operator i

Operator interface

Help presentation

C715S714000, C715S741000, C715S753000, C434S118000, C709S205000

Reexamination Certificate

active

06973620

ABSTRACT:
A method, apparatus, and computer instructions for providing user support. In response to a user input requesting real-time user support for an application, a request is generated for the real-time user support, wherein the request includes context information regarding the application. The request is sent to initiate a communications link for real-time user support.

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