Electrical computers and digital processing systems: multicomput – Distributed data processing – Client/server
Reexamination Certificate
2007-12-25
2007-12-25
Vu, Thong (Department: 2616)
Electrical computers and digital processing systems: multicomput
Distributed data processing
Client/server
C709S223000
Reexamination Certificate
active
10932373
ABSTRACT:
The present invention provides a system in which a user can login to a World Wide Web server's (Web) application page and get help on the features assigned to an instrument such as a telephone or a service such as a voicemail system that is a configurable asset specifically assigned to that user. The on-line help is preferably kept in text and/or multimedia format on a server. The entity or that is displaying the help information is preferably a different entity than the service provider device that is providing the functionality or service to the asset. A synchronization process occurs so that thew server providing the Web-based help has a database of features assigned to the user as well as other information about the user.
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Chan Laurence C.
Epplett John
Huboi Peter A.
Sharma Shailendra
McGuinness & Manaras LLP
Nortel Networks Limited
Vu Thong
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