Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Including point of sale terminal or electronic cash register
Reexamination Certificate
2004-02-02
2009-08-04
Zeender, F. (Department: 3627)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Including point of sale terminal or electronic cash register
C715S762000, C715S744000, C715S780000, C715S200000, C707S793000
Reexamination Certificate
active
07571113
ABSTRACT:
A system and method for providing integrated customer care, managing complex data relating to services and presenting information for selection and interaction by end users. The present invention delivers, tracks, presents and manages various aspects of customer care using a customer centric paradigm. An integrated macro-framework is utilized to provide a consistent and efficient single-point of entry GUI tool for accessing and navigating through various displays relating to the processing of data, reports, billing, work-flows, service orders and other aspects of customer care.
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“An Environment for the Organised Construction of User-Interfaces to Databases” by Kenneth J Mitchell and Jessie B Kennedy Published by Napier University, 1996.
Burke Eric
Fettig Brian K.
Fitterer Paul F.
Kumar Varsha A.
Mayfield Todd
Champagne Luna
Husch Blackwell Sanders LLP
National Information Solutions Cooperative, Inc.
Stallion Mark E.
Zeender F.
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