Telephonic communications – Special services
Reexamination Certificate
2011-05-03
2011-05-03
Patel, Hemant (Department: 2614)
Telephonic communications
Special services
C370S259000, C370S260000, C370S352000, C379S201020, C379S265090, C379S265120, C705S007380, C705S002000, C705S002000, C709S202000, C709S206000
Reexamination Certificate
active
07936863
ABSTRACT:
Methods and apparatus are provided for developing and processing workflows that include communication tasks. A workflow is generated according to the present invention by inserting at least one communication node in the workflow. The communication node associated is with a communication task having at least one property that is resolved at run time. For example, the media type, recipient list, or timing of a communication may be resolved at run-time. A workflow generation tool is provided that generates a workflow based on (i) a user selection of at least one communication node to insert in a workflow, and (ii) a user specification of one or more properties of the communication task, wherein at least one property of the communication task is resolved at run time. At run-time, a workflow engine parses at least communication node in a workflow associated with a communication task and having at least one property that is resolved at run time.
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John Ajita
Klemm Reinhard P.
Seligmann Doree D.
Avaya Inc.
Breyer Wayne S.
DeMont Jason Paul
Patel Hemant
Ryan Joseph B.
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