Telephonic communications – Audio message storage – retrieval – or synthesis
Patent
1993-09-13
1995-07-18
Dwyer, James L.
Telephonic communications
Audio message storage, retrieval, or synthesis
379210, 379212, 379214, 379 76, H04M 164, H04M 358
Patent
active
054349060
ABSTRACT:
A method and apparatus for providing a telephone user with automated attendant functions with numerous selectable options. The options include selecting one or many greetings to be given to the caller before sending the caller to voice mail, recording a new greeting for the caller after learning the caller's identity, re-routing the call and adding an audio message to be delivered to the substitute called party before the call is connected, and delivering a selected or customized greeting to the caller and then placing the caller on hold without accepting the call. A display screen with a cursor is used to facilitate presentation of information and options to the telephone user and selection of options by the telephone user.
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Greco Robert C.
Robinson Michael J.
Dwyer James L.
Hunter Daniel S.
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