Method and apparatus for processing an incoming call in a commun

Details Method and apparatus for processing an incoming call in a commun Method and apparatus for processing an incoming call in a commun

1996-02-26

1996-12-03

Brown, Thomas W.

Telephonic communications

Audio message storage, retrieval, or synthesis

379210, 379212, 379214, 379 76, H04M 164, H04M 358

Patent

active

055816045

ABSTRACT:
A method and apparatus for providing a telephone user with automated attendant functions with numerous selectable options. The options include selecting one of many greetings to be given to the caller before putting the caller on hold or sending the caller to voice mail, recording a new greeting for the caller after learning the caller's identity, re-routing the call and adding an audio message to be delivered to the substitute called party before the call is connected. A display screen with a cursor is used to facilitate presentation of information and options to the telephone user and selection of options by the telephone user.

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