Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Health care management
Patent
1997-08-11
2000-02-08
Peeso, Thomas R.
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Health care management
705 9, 39520032, 39520057, G06F 1700
Patent
active
060236817
ABSTRACT:
Apparatus and method for predicting wait times for queuing customers. Upon arrival of a new customer to the queue, or at any other desired time, a system classifies each customer in service according to one or more attributes. The system generates a probability distribution of the remaining service time for each customer based on the attributes. Preferably, the system classifies each customer in queue according to one or more attributes and generates a probability distribution of service time based on the attributes. From the probability distributions of the customers in service and the customers in queue, the system estimates a wait time for the new customer. The estimated wait time may be communicated to the customers or to a system administrator and may include information on the full waiting time distribution or a summary of the distribution.
REFERENCES:
patent: 4788715 (1988-11-01), Lee
patent: 5749074 (1998-05-01), Kasso et al.
AT&T Corp.
Peeso Thomas R.
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