Telephonic communications – Diagnostic testing – malfunction indication – or electrical... – Of data transmission
Patent
1996-10-04
1999-08-17
Kuntz, Curtis A.
Telephonic communications
Diagnostic testing, malfunction indication, or electrical...
Of data transmission
379 34, 379112, 379 21, 379 9, 379 10, 455 671, 455423, 455424, H04M 134, H04M 1500
Patent
active
059404710
ABSTRACT:
A method and apparatus for obtaining real-time, call by call, feedback from customers as to their perceived quality of network services may be accomplished after a communication, via a network connection between a calling party and at least one called party, is completed. Upon completion, the network retains, for a predetermined period of time, at least a portion of the network connection to one of the parties involved in the communication. During this predetermined period of time, the party provides feedback in the form of a sequence of numbers entered which identify his or her perception of the quality of various aspects of the call. If the feedback is received within the predetermined period of time, the network compiles the data which can then be used to interpret the opinion of many individuals as to network service quality, information as to catastrophic failures as well as mild failures, overall service, the perceived quality of new services and features, and quality of inter-networking. In addition, the compiled data may be used for future infrastructure planning, user behavior profiles, and inter exchange carrier quality.
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Hladik W. M. et al: "Mechanizing The Customer Access To Network Trouble Reporting Operations" Sep. 11, 1998, Proceedings of the International Symposium on Subscriber Loops and Services (ISSLS), pp. 262-266.
Barnie Rexford N.
Crane John D.
Kuntz Curtis A.
Northern Telecom Limited
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