Method and apparatus for network service assurance

Details Method and apparatus for network service assurance Method and apparatus for network service assurance

2011-06-07

2011-06-07

Crosland, Donnie L (Department: 2612)

Communications: electrical

Condition responsive indicating system

With particular system function

C340S522000, C726S010000, C709S223000, C709S224000, C719S318000

Reexamination Certificate

active

07956737

ABSTRACT:
Trouble ticket management automates existing institutional operational processes by engaging various external trouble ticketing systems. These systems feed correlated alarm events, trouble analysis results, and trouble ticket information to a particular institutional network. Correlated alarm feeds, including trouble ticket information, are correlated and sent to institutional trouble ticket management systems. The alarms are processed and remedy tickets are created. The remedy tickets interact with remedy tickets at the institutional trouble ticket management systems. These remedy tickets are bonded with maintenance platform tickets.

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