Method and apparatus for monitoring the potential impact of...

Multiplex communications – Data flow congestion prevention or control – Control of data admission to the network

Reexamination Certificate

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Details

C370S352000, C370S395210, C379S221070, C379S032010, C379S112010, C379S114080, C379S133000

Reexamination Certificate

active

07450502

ABSTRACT:
The present invention enables a graphical display of network call volumes in a predefined period before and after network alarm indications that show serious service disruptions to help determine if surges in call volumes precipitated the service disrupting event. When a surge of call volumes occurs and subsides, the graphical display of current network call volumes can be compared against historical trends of normal call traffic volumes and rates. The network will be placed in a high alert state and monitored for the predefined period of time. If the comparison shows aberrations between the historical trends and the current trend within the predefined period time window, then the network operator will be informed to take actions.

REFERENCES:
patent: 5537611 (1996-07-01), Rajagopal et al.
patent: 5978465 (1999-11-01), Corduroy et al.
patent: 6965562 (2005-11-01), Tuomi
Traffic Analysis for Voice over IP□□Cisco.
Playing the numbers: using ACD statistics for workforce management□□Matan.

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