Method and apparatus for monitoring telephonic members and...

Telephonic communications – Special services – Performed by operator

Reexamination Certificate

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Details

C379S067100, C379S076000, C379S081000, C379S088190, C379S201070, C379S201080, C379S218010, C379S203010, C379S207120

Reexamination Certificate

active

06917678

ABSTRACT:
Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination number and initiates a connection to that number. Once that connection is initiated, the connection is monitored for the occurrence of a predetermined condition, such as a busy signal. If no such condition is detected, the caller proceeds with the call in the normal manner. If, however, such a condition is detected, the caller is automatically transferred to a directory assistance provider for further help.

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