Method and apparatus for monitoring a caller's name while using

Details Method and apparatus for monitoring a caller's name while using Method and apparatus for monitoring a caller's name while using

1995-06-07

1997-04-29

Zele, Krista M.

Telephonic communications

Audio message storage, retrieval, or synthesis

Multilingual system or operation

379 67, 379 96, 379201, H04M 164

Patent

active

056256760

ABSTRACT:
A method and apparatus for an auto attendant system to allow a called party to monitor a screening name left by a caller while the called party is on the telephone with a third party. If the called party wishes, the system can place the third party on hold and connect the caller. Alternatively, the system can redirect the caller to another line or ask the caller to hold. The system is implemented with a second communication channel from the telephone switch system to the called party so that the called party can monitor the screening name left by a caller without first putting the third party on hold or disconnecting from the third party. The system can be configured to automatically monitor each screening name as it is left without intervention by the called party.

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