Method and apparatus for matching customer symptoms with a...

Details Method and apparatus for matching customer symptoms with a... Method and apparatus for matching customer symptoms with a...

2006-11-07

2006-11-07

Wong, Don (Department: 2163)

Data processing: database and file management or data structures

Database design

Data structure types

C707S793000, C707S793000

Reexamination Certificate

active

07133866

ABSTRACT:
A method of forming a solution-based search query from a symptom-based search query for searching a solution-based document database is presented. A user query comprised of perceived symptom-based search terms is preprocessed to remove extraneous terms. The remaining search query is evaluated to identify symptom-based terminology. The symptom-based terminology is used to access a synonym database which matches the symptom-based search term with a solution-based search term. The solution-based search term is substituted into the original search term and the solution-based search query is entered into a search engine for identification of solution-based documents.

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