Method and apparatus for managing user conversations

Details Method and apparatus for managing user conversations Method and apparatus for managing user conversations

2005-09-02

2009-02-03

McFadden, Susan (Department: 2626)

Data processing: speech signal processing, linguistics, language

Speech signal processing

Application

Reexamination Certificate

active

07487095

ABSTRACT:
In one aspect, an arbitrary natural language communication is received from a user. A concept recognition process is applied to automatically derive a representation of concepts embodied in the communication. The concept representation is used to provide to a human agent information useful in responding to the natural language communication.

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