Method and apparatus for managing communications and for...

Details Method and apparatus for managing communications and for... Method and apparatus for managing communications and for...

2005-06-28

2005-06-28

Hoosain, Allan (Department: 2645)

Telephonic communications

Audio message storage, retrieval, or synthesis

Voice activation or recognition

C379S088130, C379S088190, C379S211020, C379S212010, C379S214010, C379S265010, C379S265090, C379S265120, C379S266070

Reexamination Certificate

active

06912272

ABSTRACT:
A method and apparatus for managing communication, such as telephone calls. One or more of a plurality of predetermined values are assigned to each of one or more of a plurality of predetermined characteristics relating to a received communication. A destination is selected based on the assigned values and the communication is routed to the selected destination. Scripts can be generated to route the communication to a specified device of the destination.

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PCT International Search Report dated Apr. 21, 2003 (PCT/US02/29216.

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