Method and apparatus for managing calls using a soft call park

Details Method and apparatus for managing calls using a soft call park Method and apparatus for managing calls using a soft call park

1995-06-07

1998-05-19

Zele, Krista M.

Telephonic communications

Audio message storage, retrieval, or synthesis

379 58, 379 67, 379 88, 379211, 379266, H04Q 364, H04M 342

Patent

active

057546274

ABSTRACT:
A user initiated soft call park with recorded voice comfort notification system for use within a telephony server for wired or wireless telephones. In response to receiving an incoming call, a user depresses a function key on his or her telephone set. The telephony server responds to depression of the user's function key by placing the incoming call on soft hold and generating a recorded message for indicating to the calling party that the call will be answered shortly.

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