Method and apparatus for maintaining status of a customer...

Details Method and apparatus for maintaining status of a customer... Method and apparatus for maintaining status of a customer...

2011-03-15

2011-03-15

Barot, Bharat N (Department: 2455)

Electrical computers and digital processing systems: multicomput

Computer network managing

Computer network monitoring

C709S203000, C709S223000, C709S238000, C370S401000

Reexamination Certificate

active

07908359

ABSTRACT:
A method and apparatus for maintaining a status of a customer connectivity are disclosed. For example, the method monitors one or more network components for one or more network alarms, wherein at least one customer connectivity is supported by the one or more network components. The method receives a network alarm for the one or more network components and correlates the network alarm with the at least one customer connectivity that is affected by the network alarm. The method then updates a status of the at least one customer connectivity that is affected by the network alarm.

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