Method and apparatus for human-assisted adaptive outbound...

Details Method and apparatus for human-assisted adaptive outbound... Method and apparatus for human-assisted adaptive outbound...

2007-03-13

2007-03-13

Tsang, Fan (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Dynamic audio signal recording or reproduction

C379S088220, C379S088010

Reexamination Certificate

active

10224718

ABSTRACT:
A system for classifying outbound telephone calls is provided. According to the invention, voice messages received as a result of placing outbound telephone calls can be classified. In particular, autovoice messages, including network intercept messages, can be detected even in the absence of a special information tone. Furthermore, the present invention allows for the initial classification of voice messages to be performed by human operators, with subsequent recognition of classified messages by automated systems. Appropriate responses to recognized voice messages can be performed in substantially real time with dialer operations, or during subsequent dialer operations.

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IBM Corp., Technical Disclosure Bulletin, entitled Method for Automatic Directory Update upon Encounter of Specific Callee Messages, vol. 37, No. 01, Jan. 1994, p. No. 391.

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