Method and apparatus for handling incoming telephone calls

Telephonic communications – Audio message storage – retrieval – or synthesis – Multilingual system or operation

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Details

379100, 379142, 379199, 379201, 379211, H04M 166, H04M 342, H04M 1100

Patent

active

052767310

ABSTRACT:
Method and apparatus for handling incoming telephone calls and, in particular: (a) for delivering predetermined messages to predetermined calling parties; (b) predetermined, prioritorized screening of incoming telephone calls; and (c) for re-routing incoming telephone calls on the basis of predetermined selection criteria. The predetermined selection criteria include information such as the calling parties, call origination information, call origination information with wildcards, time, date, or a combination of these factors. Call origination information includes, but is not limited to, Automatic Number Identification ("ANI"), private network tie line identification, trunk ID, Wide Area Telephone Service ("WATS"), and extension numbers.

REFERENCES:
patent: 4879743 (1989-11-01), Burke et al.
patent: 4918322 (1990-04-01), Winter et al.
patent: 4935954 (1990-06-01), Thompson et al.
patent: 4942598 (1990-07-01), Davis
patent: 4975896 (1990-12-01), D'Agosto et al.
patent: 4996704 (1991-02-01), Brunson
patent: 4996707 (1991-02-01), O'Malley et al.
patent: 4998248 (1991-03-01), Matsuzaki
patent: 5018191 (1991-05-01), Catron et al.
patent: 5095505 (1992-03-01), Finucasse et al.
patent: 5109405 (1992-04-01), Morganstein
"Beyond ISDN Theory", Andrew Waite, Inbound/Outbound Magazine, Dec. 1989, pp. 20-22, 24 and 27.
The New York Times; "Opening Nation's Phone Networks", E. L. Andrews; Jan. 16, 1991; p. D5.

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