Method and apparatus for handling complaints

Details Method and apparatus for handling complaints Method and apparatus for handling complaints

1997-07-14

1999-04-20

Stamber, Eric W.

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

345331, 705 10, G06F 1900

Patent

active

058954503

ABSTRACT:
A computer program and a programmed apparatus (10) for automatically handling and resolving user complaints against subjects is disclosed. The program includes a routine for directing the apparatus to receive a complaint from a complainant against a subject, a routine for directing the apparatus to receive from the subject a response to the complaint, a routine to direct the apparatus to store the complaint and response in a data record, and a routine for negotiating a settlement of the complaint.

REFERENCES:
patent: 5495412 (1996-02-01), Thiessen
Unknown author, Better Business Bureau Web Site, http://www.bbb.org., dated Mar. 23, 1997.
Unknown author, National Consumer Complaint Center Web Site, http://seamless.com
ccc/cb-intro.html., dated Mar. 23, 1997.
Anonymous, "Get it Straight From the Customer", Success, v40,pp.:41, dated Oct. 1993.
Mitchell, "Handling Consumer Complaint Information: Why and How", Logistics Information Management, v5n3, pp.: 20-36, 1993.

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