Method and apparatus for generic analytics

Details Method and apparatus for generic analytics Method and apparatus for generic analytics

2007-05-02

2009-10-06

Gauthier, Gerald (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Message signal analysis

C379S088010, C379S088100, C379S112010, C379S114140, C379S168000, C381S107000, C704S235000, C704S270000, C704S500000, C709S205000

Reexamination Certificate

active

07599475

ABSTRACT:
A method and apparatus for revealing business or organizational aspects of an organization in audio signals captured from interactions, broadcasts or other sources. The method and apparatus activate an efficient process to detect events within the audio signal, and then activate a more resource-consuming additional process around the detected events, thus enhancing efficiency of the process. The detected events and the output of the additional process are analyzed by an analysis process to reveal business aspects, terms, or other events in the audio signal. The analysis results, and possibly the events and output of the additional processing are optionally presented to a user.

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