Method and apparatus for delivering calls and caller identificat

Details Method and apparatus for delivering calls and caller identificat Method and apparatus for delivering calls and caller identificat

1994-10-26

1996-08-27

Chin, Stephen

Telephonic communications

Reception of calling information at substation in wireline...

Blocking caller id transmission

379157, 379 93, H04M 156, H04M 1506, H04M 1100, H04M 100

Patent

active

055509053

ABSTRACT:
Telephone calls and corresponding caller identification information are delivered to a multi-line user having a plurality of agent terminals by a plurality of communications lines with one of the communications lines being a common voice-data communications line. All telephone calls and corresponding caller identification information are routed over respective voice and data channels in the common voice-data communications line, if such line is not busy with a previous caller to the multi-line user. If such line is busy, then the caller identification information is routed over the data channel of the common voice-data communications line while the call is routed over one of the other communications lines.

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Stallings, "Data and Computer Communications," 2nd Ed., MacMillan Publishing, 1988, Chap. 18, pp. 583-614.

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