Telephonic communications – Special services – Service profile
Reexamination Certificate
2007-09-27
2011-11-22
Goins, Davetta W (Department: 2614)
Telephonic communications
Special services
Service profile
C379S265090
Reexamination Certificate
active
08064584
ABSTRACT:
A method and system for placing a call back from a call center to an end user viewing a website includes sending a request for the call back from an end user computer to a call server, the request including the PSTN number at which the end user wishes to be called; placing calls to the end user and the call center, the call center call including the ANI/callerID of the number at which the end user is called; requesting by the call center data concerning the end user from the call server; receiving by the call server data from the end user computer; and transmitting the data from the call server to the call center. The data from the end user computer may be an identification of the web page being viewed, data entered on the web page, an end user identifier and/or co-browsing data.
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“Co-Browse: Provide Online Visitors with Hands-On Assistance Whenever They Need it” date Unknown, Retrieved Apr. 2, 2007, http://www.liveperson.com/sb/cobrowse.asp.
“Page Viewer: Tired of Guessing What Your Visitors are Looking at and Trying to Decipher Complex URLs?”, date unknown, Retrieved Apr. 2, 2007, http://www.liveperson.com/sb/pageviewer.asp.
LivePerson: Engage Your Online Customers in Real Time, date unknown, Retrieved Apr. 2, 2007, http://www.liveperson.com/index.asp.
“LivePerson: About Us”, date unknown, Retrieved Apr. 2, 2007, http://www.liveperson.com/about/.
File History of U.S. Appl. No. 11/737,729 electronically captured on Jun. 10, 2010.
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Art Technology Group, Inc.
Goins Davetta W
Islam Mohammad
Squire Sanders & Dempsey (US) LLP
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