Method and apparatus for communications monitoring

Details Method and apparatus for communications monitoring Method and apparatus for communications monitoring

1995-08-21

1996-12-31

Chin, Wellington

Telephonic communications

Diagnostic testing, malfunction indication, or electrical...

Monitoring

379 1, 379 2, 379 6, 379 7, 379 27, 379 28, 379 29, 379 34, 379 35, H04M 124, H04M 308, H04M 322

Patent

active

055901719

ABSTRACT:
A method and apparatus for allowing a communication from a calling party (120) to a called party (130) to be monitored by a monitoring party (140) and/or recorded (180, 190). Upon receipt of a communication, the service node (180) of the system reads identification information associated with the communication and establishes a bridge for the communication between the calling party (120) and the called party (130), and establishes a bridge from the communication to a monitoring party (140) and/or to a recorder ( 180, 190) in accordance with the identification information. In response to receiving an indication from the monitoring party (140) to tear down the bridge, the system tears down the bridge. However, the communication remains connected between the calling (120) and called (130) parties. Neither the calling party (120) nor the called party (130) are aware of the monitoring or of the recording of the communication or of the discontinuation of the monitoring.

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