Electrical computers and digital processing systems: multicomput – Computer network managing
Reexamination Certificate
1998-05-06
2001-06-19
Amsbury, Wayne (Department: 2171)
Electrical computers and digital processing systems: multicomput
Computer network managing
C709S203000, C713S152000
Reexamination Certificate
active
06249815
ABSTRACT:
BACKGROUND OF THE INVENTION
1. Field of Invention
The present invention relates to improving the efficiency of a service system by formulating an optimized subscriber profile based on data related to an individual subscriber.
2. Description of Related Art
Service systems are becoming increasingly complex and varied in the types of services they provide. New technology is providing more different types of services to subscribers along with options regarding how these services are implemented. With these increasingly complex service systems, subscribers are often bewildered by the number of services and the number of ways these services may be combined. For example, call routing, paging and voice-mail services in a communication system may be set up many different ways. Ideally, the services should be set up to work together to provide the most efficient service to a subscriber to maximize the likelihood of call completion without unnecessary hold times for the caller. However, a subscriber must expend a significant amount of time to achieve such efficiency in addition to becoming knowledgeable about a service system and evaluating the subscriber's own use of these services.
Moreover, the number of services available to the subscriber is increasing, thus compounding the difficulty for the subscriber to determine how best to use all available services. Accordingly, new technology is needed to assist the subscriber to efficiently use the services.
SUMMARY OF THE INVENTION
The present invention provides a service optimizer for improving a subscriber's efficiency in using a service system such as, for example, a communication system or an information accessing system. The service optimizer alters a subscriber profile used to provide the services to improve the subscriber's efficient use of the service system.
The service optimizer analyzes data contained in the subscriber profile to identify how the subscriber may use the service system more efficiently and whether new services may be used. The subscriber profile contains personal data, service data and use data particular to the subscriber. The personal data includes, for example, the subscriber's occupation, family information, and billing information. The service data includes information indicating which services the subscriber has subscribed to and how these services are set up to work. The use data includes information indicating how the subscriber is using the services.
The service optimizer optimizes the subscriber's use of the service system by analyzing the subscriber profile to recommend/automatically implement different services and options on how those services are set up.
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Foladare Mark Jeffrey
Goldman Shelley B.
Kapsales Peter
Amsbury Wayne
AT&T Corp.
Wang Mary
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