Method and apparatus for automatically selecting system commands

Details Method and apparatus for automatically selecting system commands Method and apparatus for automatically selecting system commands

1986-11-28

1989-08-29

Shaw, Gareth D.

Telephonic communications

Supervisory or control line signaling

Substation originated

379354, 379130, 364900, H04M 127

Patent

active

048624985

ABSTRACT:
In a user-interactive display-based telephone system, the present invention permits an automatic display of a repertoire of telephone command items most likely to be utilized by a user, thus providing one-touch access to such item without requiring either explicit programming of a command repertoire or a search by the user through the history of previous commands. This is accomplished through the use of three heuristics which consider frequency of command use, recency of command use, and previously failed commands. These heuristics may be implemented either separately or together in the system.

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"Touchphone: A New Generation in Telephone Design", Telesis, Two; Bloeden, R. et al.; 1985, pp. 20-25.
"An Interactive Touch Phone for Office Automation", IEEE Communications Magazine, vol. 23, No. 2; Hsing, R. et al., 1985, pp. 21-26.

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