Telephonic communications – Telephone line or system combined with diverse electrical... – Having transmission of a digital message signal over a...
Patent
1991-10-02
1994-03-22
Dwyer, James L.
Telephonic communications
Telephone line or system combined with diverse electrical...
Having transmission of a digital message signal over a...
379 67, 379 88, 379 92, 379 96, 379218, H04M 164, H04M 1100
Patent
active
052971953
ABSTRACT:
An automatic telephone scheduling system (20) includes a data server (22), a dial server (24), and a plurality of agent workstations (28) which communicate with each other through messages transmitted over a local area network (30). The data server (22) has stored in its memory a plurality of account information records to be utilized for one or more calling campaigns. The dial server (24) includes an independent intelligent processor (80) which functions as a master to the data server (22) but as a slave to the agent workstations (28). The dial server (24) further includes a plurality of audio MUXes (88) and dialers (90) for automatically dialing and connecting calls to the agent workstations (28). In various embodiments, a plurality of data servers and/or a plurality of dial servers are employed.
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"The COM System 2100"; The COM System 3100 (TWT, Inc.); and International Telesystems Corporation Is Call Origination Management (International Telesystems Corp.), undated.
Peterson Steven E.
Thorne Glenn A.
Dwyer James L.
Teledirect International, Inc.
Tsang Fan
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